Water Restoration Questions

Since the flooded area may have unseen dangers such as broken glass, we generally advise you to stay out of the affected area. However, if possible to do so we advise you to turn off electricity and water to the flooded portion of your home. If water is still coming into your home through a broken window, we also suggest trying to cover the window with waterproof material, but only if it’s safe to do so.

It depends on the types of material affected and the extent of the damage. In most cases, however, we will be able to completely dry and dehumidify the area within a week. We understand the urgency of the situation, and we use high velocity pumps and water vacuums, as well as area driers, to ensure that the drying process is as fast as possible.

Fire Restoration Questions

Yes! Give Regency DKI a call, and we’ll use our advanced deodorization equipment to fully rid your home of the odors. Our specially designed tools and chemicals don’t just mask the smells, they permanently eliminate them.

It depends on how much of your home was damaged. If a large portion of your home was burned, then you may have to move out for a while. In every case, we will work quickly and efficiently to make sure that you can move back as soon as possible.

Storm Restoration Questions

Give us a call! Because the debris may contain broken glass, exposed nails, and other threats, you won’t want to clean it up yourself without wearing appropriate protective gear. When we arrive at your house we’ll provide a professional cleanup assessment.

Give us a call! In the meantime, if it’s safe to do so then you should try to cover the opening with waterproof material such as a tarp. This will minimize the damage, and ensure that recovery costs are kept as low as possible.

Mold Remediation Questions

Mold generally grows when there’s too much moisture somewhere in your home. It can be caused by anything from leaky pipes to sewage backup to flooding—if you’ve experienced any of those problems in the last few years, you should have your home tested for mold.

Mold can grow practically anywhere in your home—sometimes it’s very easy to spot, while in other cases it grows behind walls, beneath floorboards, and in other places you can’t access on your own. However, mold usually does leave signs. If anyone in your home has been feeling sick, if there’s a musty odor in your home, or if your home has recently been water damaged, mold may be the culprit.

Since all insurance policies differ, we recommend that you contact your carrier with any questions about coverage. Typically, if the mold was caused by something that is covered—like a burst pipe—then the costs of removal should be covered. On the other hand, if the mold was caused by flooding or other kinds of damage that aren’t covered, then you may be responsible for recovery costs.

Smoke Restoration Questions

The odors generally won’t go away on your own, so give Regency DKI a call as soon as possible. We’ll assess the situation and let you know whether you will need to move out for a few days to avoid health problems related to smoke inhalation.

The odors generally won’t go away on your own, so give Regency DKI a call as soon as possible. We’ll assess the situation and let you know whether you will need to move out for a few days to avoid health problems related to smoke inhalation.

Contents Restoration Questions

Yes! When it comes to expensive items like computer equipment and antiques it can even save you hundreds of dollars per item versus the cost of replacement. Also remember that insurance providers will usually pay for the costs of restoration, so you don’t have to worry about paying out of your own pocket.

Yes, we can! Fragile items are generally hand cleaned by specially trained members of our restoration team. They will use specialized, non-harmful chemicals to clean, sanitize, and deodorize the items. They know how precious the items are to you, and they will take special care to ensure that no additional harm is done to them.

Since all insurance policies are different, we recommend you contact your insurance carrier with any specific questions about coverage. Typically, it depends on what caused the damage. If the damage was caused by a covered loss like fire, then contents restoration should be paid for. If it was caused by hurricane floodwaters, the costs will only be covered if you have a specific hurricane insurance policy.

If you have any additional questions not answered, please contact us.