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We had a serious water leak, actually flood, and Gaetano and Andy came out within 3 hours of my call to our insurance. They came when they promised, they did exactly what was necessary, and explained it all along the way. Could not have asked for better service. The entire clean up process was easy with them. Thank you guys!!
Virginia VandeStreek
July 19, 2017
The Regency DKI Contents Team did a fabulous job of protecting our furniture and moving it to climate controlled storage (a necessity in FL). I know that when they return to the furniture to us, after the necessary (due to a roof leak) repairs have been made to our home, they will do just as fine a job. I only wish they'd been our movers when we moved here from Chicago!
W. Krasnow
July 17, 2017
I called my insurance company late Friday evening for a claim and they told me I had to get the roof fired first. The sent Thomas and his partner (I forgot his name) to my house from Regency DKI first thing the next morning. Their fast service included equipment to dry my roof, pictures of the board inside the attic and a tarp on the roof. These gentlemen were thorough, efficient and polite. Excellent service. I highly recommend them. William Franklin came to remove equipment that was in my home over the weekend to dry an area of my roof. He made sure all was as dry as it could be before removing the equipment. He made sure I had no concerns or questions about what had taken from the time the equipment was set up until it was removed. I couldn't have asked for better service. Thanks William!
Sharon Johnson
July 17, 2017
Gaetano and Andy took the stress out of this whole ordeal for me. They came when they said, they did what they said, it couldn't have been any easier. I don't know if it's possible, but ask for them if you need help.
Brian Kenny
June 12, 2017
I have to say that I was a bit nervous when I saw that the ceilings in two of our rooms were leaking rain water onto our floors! I called the insurance company who in turn notified Regency DKI and within hours a fantastic team was at my door! Andy and Gaetano were on it! Equipment was set up, roof tarped timely, and daily monitoring even Through the weekend by Tony was more than we could have asked for! Kudos to you all! Thank you for drying us up! Next part of the ride is still to come! I hope we get just as lucky with the next crew! Thank you!
Debra Plata
June 12, 2017
William Franklin,Joseph Milch,Geff Prosper,and Sasha Bernard They were very professional,kind and understanding.....William and Franklin they explain everything to me in great detail and made me feel comfortable ...I would recommend this company to anyone
ISLANDE limontas
June 09, 2017
I called my insurance company for a claim and they told me I had to get the house dried first. They sent Gaetano and Andy to the house from Regency and they were here within a couple of hours. Talk about fast service they set up all the equipment and put a tarp on the roof. The guys were very polite and efficient they gave me their cell number in case of emergency. I couldn't have asked for better service I highly recommend them.
farooq
June 06, 2017
Technician Gaetano was at my condo with two dehumidifiers within hours of my call to the insurance company - he was very professional as he took out baseboards and damp sheetrock in my bathroom, hallway, and into the kitchen. He then had an air purifier here the next morning since he heard that I was getting congested. He and his team, which included Andy and another gentleman, visited every day to take readings and make sure all was well. The team always went the extra mile to make sure things here were as comfortable as possible. Yesterday, after more than a week of service, they determined that all was as dry as it could be, and the equipment was removed. I was impressed with their demeanor and high standards! It makes this process of recovery much easier - thank you!
Estelle Bentzen
June 01, 2017
Reported my water intrusion claim to my insurance company Monarch National and they same day sent Regency TKI's William Franklin over. Mr. Franklin new almost immediately using a humidity meter that it was concentrated on 2 specific walls and set up fans drying the walls within 48 hours. Thank you Monarch National Insurance and REGENCY for taking care of this matter so quickly in a professional and respectful manner. I recommend both these companies for any insurance and/or water removal emergencies.
Claudio Naranjo-Florida
May 18, 2017
My insurance company sent Regency to my home; We live in Brevard county so I was worried. There was no need to worry - Gaetano and Andy were fantastic! They reassured me after my house was flooded that they were going to make sure it was dry - and they did! Super professional, polite and prompt.... Highly recommend them!
Anna OBrien
May 07, 2017
DKI was fast and efficient. The personnel that arrived, lead by "G" or Gaetano, were polite and professional and respectful of our home and our unfortunate circumstances. They explained every procedure and piece of equipment and it's use. DKI's representatives were accurate and punctual with their timeline to minimize our water damage and be in and out as quickly as possible. I highly recommend their services in the event you are presented with unforeseen circumstances.
Clinton B - Florida
April 12, 2017
William from Regency came out right away after my insurance company contacted the company. He was very friendly and scheduled follow-ups at my convenience. Thank you for the prompt response and professionalism.
K. Wilson
April 12, 2017
From beginning to end the service and level of professionalism was superb! I have to give kudos to Roger and Anthony that handled our mold remediation perfectly. I will highly recommend DKI to anyone!
NICIA DIAZ
March 24, 2017
We had a water leak in the line to our ice maker! After getting the repair taken care of, we called our insurance company. Gaetano with Regency DKI came out right away, assessed the damage and hooked up the proper equipment to remove all the moisture in and around the area damaged. Returning on Monday, Gaetano and Andy, removed all the equipment, cleaning up all around and moving furniture back to its proper location. Both times, they called to schedule an appointment, arrived on time, friendly - explaining what needed to be done and why and answered all questions! Efficient and thorough! These young men made a stressful situation easier. Thank you.
Ed & Peggy Andrie
March 21, 2017
I had a good experience with Regency DKI. William Franklin and Edward did a great job! They were very professional and attentive. They arrived on time and explained everything they were doing. Would recommend this company to anyone dealing with water damage.
Abby
March 21, 2017
My insurance company called Regency to take a care of the water damage that happened in my home. They came out quick and took care of the water damage. These guys were very professional and knew exactly what they were doing. Gaetano explained everything to me and detail while Andy was setting up machines. They pulled out all the padding that was wet, dried the carpet, and cleaned everything as they went. You can tell these guys cared what they were doing by the way they treated your property and gave us a piece of mind while they were working. After a few days of drying out, Gaetano came back out to clean, straighten up, and move his equipment. I appreciate the work these guys did in my home. I would recommend this company and these two guys to anybody that needed or had an emergency! Thanks guys!
Jeremy Cummings
March 16, 2017
My insurance company sent Regency to my home after I filed a claim. Although the results of the intervention have to be still confirmed and assessed by the insurance company adjuster, I can state that Tim was professional and answered my questions. He is a good representative for this company.
AGeller
March 11, 2017
We had a water leak in our house. Our insurance company sent out Regency to dry everything up, remove the mold and remove the damage. The Lead Restoration Technician, William, was the nicest, kindest person. He explained to us the process and did a great job drying out everything. Ryan, the project manager, followed up many times and advised us of the next step. Mike, the Restoration Supervisor, who took care of removing the mold and all the damage, was amazing. He's the best — took the time to describe everything he was doing, worked so hard for days, cleaned up everything, and was so professional. Regency has an amazing team and did a phenomenal job!
Andrea Lucas
March 07, 2017
We had a leak in our master bathroom which affected the walls and caused mold in the adjoining bedroom closet as well. We contracted with Regency DKI, our insurance company's preferred vendor, for the restoration. Their project manager for the job, Dave R, was very professional and a pleasure to deal with. He oversaw all the work, reassured us about any concerns, and we are happy with the results. Thank you Dave.
Dori Kaplan
February 28, 2017
My husband and I are very impressed by the work completed by Regency DKI and I am writing about the quality of service provided by Dave and his team on our reconstruction project (due to a roof leak). Dave was right there, helping out wherever and whenever needed, from ordering supplies to helping with the material selections and with other suppliers - his expert consulting services were invaluable and he was quick to resolve any issues that arose. We appreciate Dave's efficient customer service, professionalism, level of detail and accountability which were demonstrated on this project, and the way he conducted business as a whole. We could not be more satisfied with the service and we have, and will continue to recommend Dave and Regency DKI to our family and friends.
Marjorie Jackson
February 28, 2017
My husband and I are very impressed by the work completed by Regency DKI and I am writing about the quality of service provided by Dave and his team on our reconstruction project (due to a roof leak). Dave was right there, helping out wherever and whenever needed, from ordering supplies to helping with the material selections and with other suppliers - his expert consulting services were invaluable and he was quick to resolve any issues that arose. We appreciate Dave's efficient customer service, professionalism, level of detail and accountability which were demonstrated on this project, and the way he conducted business as a whole. We could not be more satisfied with the service and we have, and will continue to recommend Dave and Regency DKI to our family and friends.
Marjorie Jackson
February 28, 2017
The guys that came to work on the floor leak were absolutely fantastic. Very friendly and seemed to care very much about the quality of the job that they do.
Alex Belardinelli
February 20, 2017
Gaetano and his partner Andy were at my residence within a hour. Gaetano checked all my walls with his moisture detector. Andy removed baseboard were needed. Gaetano took pictures of each area and with each picture he gave a written description. They brought in high powered fans and a humidifier. They saw the water but could not determine were the leak was. Andy scraped all the mold, they had to cut sheet rock and Andy was very neat. Both Gaetano and Andy were very professional. They treated my home like it was theirs. The insurance company was contacted and the adjuster came out and determined the leak was inside the outside wall. A plumber was called and didn't come for a week. During that week waiting for plumber Gaetano stopped or called me every day. Both Gaetano and Andy reassured me everything would work out. They kept my kitchen dry so they could stop anymore damage. I can't say enough about these two guys, they are the best. Your company should be proud to have caring employees.They didn't treat the situation as just a paycheck. Thanks, very happy.
Roxanne Staring
February 16, 2017
My Experience has been absolutely wonderful, my roof leaked, bedroom was soaked, carpet wet, Regency DKI were sent through my Insurance company. Gaetano & his colleague were extremely professional, they put my mind at ease, using machines to dry out they came back to review my damage two three times, I have also had a severe problem with the tarp on my roof with constant wind & rain, on a Sunday morning after rain all night the roof leaked yet again, within the hour Regency called me and advised me Gaetano was on his way, It really is a tremendous help when Regency were all very professional and helped the insurance claim process. I would definitely recommend contacting Regency DKI , I was fortunate my insurance company used a excellent restoration company & technician. Gaetano...... well done for all your help & assistance. not sure what I would have done without your quick efficient help and reassurance that it would all be alright....... Thank you Regency DKI . Julie Spoerl
Julie A Spoerl
January 29, 2017
Your team has been great! Very professional and friendly. Arrived when they said they would. Great work so far. Thank you so much.
Diann Holland
January 23, 2017
I wanted to take the opportunity to thank you and the entire team at Regency DKI for the work done, the professionalism, the patience, …for everything! It was not easy on us to have such an extensive damage on the unit, and even though when the process took a long time, we want to recognize the extraordinary work you all do. It's not easy to deal with stressed homeowners, accommodate to our schedules, and go that extra mile that makes the difference. In short, thank you, Mia, Erica, and all the people that helped us deal with the insurance process, the paperwork, the reconstruction work, etc.
Irene Cascaron
September 02, 2016
Regency Rocks!!!
Eddie Phillip
June 28, 2016
All of your staff from the emergency services , remediation staff and office staff have been so wonderful knowledgeable and great to work with.
Michelle Popper
May 21, 2016
Our team ( victor and Anthony) were extremely pleasant and professional and thorough in completing the process and they seem to know what they were doing; if ever I have another emergency I will contact Regency DKI directly.
Kathy Murray
September 10, 2015
Regency DKI did a wonderful job handling the water mitigation at our home. The flood happened as I was headed out of town for business. The Regency team made my wife feel at ease by taking the time to explain each step of the process. They were all very professional and helped the insurance claim process move along smoothly. I would definitely recommend contacting Regency DKI for any disaster restoration needs.
Rachel Weiss
November 05, 2014
Great Work!!!
Scott Kivett
January 11, 2012

 

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